Covid Protocols

IGC COVID Procedures and Protocols

Last Updated: May 8, 2021

**All tee times currently booked from May 10th-15th have been canceled. All players who wish to book a tee time during these dates and times will be required to phone in, and book a new tee time starting at 8:00 am Sunday, May 9th.**

On Tuesday, May 4th, the Government of Alberta announced that golf as an entity was no longer being given our own special classification amongst the AHS Guidelines for COVID-19. Because of this, we have now been lumped in under the greater “Outdoor Sport and Recreation” umbrella. This means that any restrictions applying to the general category of “Outdoor Sport and Recreation,” now apply to us. This becomes important because as of May 9th at 11:59 pm, additional restrictions from the Government of Alberta will come into effect.

At the Innisfail Golf Club, we have always done our utmost to protect our members, guests, and staff from the spread of COVID-19. We are continuing our commitment to the health and safety of all our patrons and staff, by adhering strictly to the new guidelines brought forward. These restrictions include:

  1. Players may only golf with those who live in the same household, or if the person lives alone, they may golf with two other players, both of whom must be in that player’s “close-contact” group.
    1. We will be making all players aware of these restrictions when their tee times are booked. Any players who are caught playing golf with members who aren’t a part of their household or “close-contact” group may be subject to fines.
  2. To ensure that tee time booking policies are being enforced to the best of our abilities, online booking will be disabled for the time being. All tee times must be booked by telephone (403)227-3444 ext. 2
    1. With this policy in place, we will not be pairing up groups or individuals. This means we will see a lot of singles, twosomes, and threesomes out on the course at any given time.
  3. Players will only be allowed to ride in a power cart with members of their same household. Players who are “close-contacts” but do not live in the same household MUST take separate power carts.
    1. Power carts will be available on a “first-come, first-served” basis. We will do our utmost to ensure that all players have the ability to ride a cart, but we cannot guarantee any player’s power carts at this time.
    2. Our staff will continue to sanitize all power carts and high touch-point areas, to help keep patrons safe.
  4. Players playing in “singles” will be limited to playing on the 9-hole course at this time.
    1. We completely understand this might be frustrating- but this policy is to help us maintain an appropriate pace of play for all golfers.

We are asking for your assistance in following these protocols. Please do not try to find loopholes or exceptions to these restrictions. Violations of these new policies could lead to the closure of our facility and all golf facilities in the province. With the recent announcements based on surging case numbers, we are fortunate to have been provided with an opportunity to remain open for the enjoyment of all Albertans – however, this needs to be done responsibly.

We also ask for your patience and understanding – especially with our staff members going forward. We understand that the situation we find ourselves in is less than ideal. However, we will continue to follow the restrictions and guidelines as closely as possible, both to keep our patrons and staff safe, as well as the ensure our facility can remain open for you to enjoy during these exceptional circumstances.

If you have any questions, please don’t hesitate to get in touch with our team. One of our pro-shop staff or management team will be happy to help in any way that they can. In the meantime, we implore you to continue using social distancing, continue to wash your hands frequently, wear a mask, and stay safe. Much like yourselves, we cannot wait until our daily lives, and golf as a whole has an opportunity to return to a sense of normalcy.

Booking Policy

It is imperative that our Members & Guests abide by the below protocols as failure to do so will result in the individual(s) being removed from the facility. We must all become socially responsible for our actions and behaviour so golf can remain open for the enjoyment of all, through these challenging times.

Update on the golf course and 27 holes of operation (when applicable):

We have begun operating on an 18-hole course and a 9-hole course on a rotational basis.

  • Tee times on the 18-hole course will run from 7:00 am- 7:00 pm
  • Tee times on the 9-hole course will run from 10:00 am- 7:00 pm at 5 minute interval tee time
  • The 9-hole course will be utilized for single play only.
  • We encourage anyone only wanting to play 9 holes to book on the 9 hole course, allowing for more 18 hole rounds
  • Carts will not be permitted in the parking lot, the reasons are for liability, insurance, and to maintain better social distancing.

Booking your Tee-Time

As in years past, we have made some improvements to our in-house tee time system to help better serve all of our patrons, members, and public alike.

  1. Booking by telephone (403)227-3444 ext. 2
  2. Bookings will be available, starting 7:00 AM, 8 days in advance (for Members) and 7 days in advance (for the public), with only one person from the group making the reservation.
  3. Players may only golf with those who live in the same household, or if the person lives alone, they may golf with two other players, both of whom must be in that player’s “close-contact” group.
  4. Players playing in “singles” will be limited to playing on the 9-hole course at this time.

    Rain-Check Policy

    If the Innisfail Golf Club deems the course unplayable on your scheduled day of play, you will not be charged. The Innisfail Golf Club reserves the right to limit golf cart access to cart paths only during inclement weather. A rain check may be issued for a future visit if staff deem the golf course unplayable for any reason including weather and lightning.

    Rain checks will be issued based on the number of holes you completed before the stoppage of play.

    Current Facilities Changes at the Club

    LAST UPDATED: As of May 8, 2021, our facilities will be under the following changes until further notice. We will continue to adhere to regulations stipulated by Alberta Health Services and continue to expand our services only when it is deemed safe to do so by the professionals.

    • Pro Shop and Divots are both closed to the public. Divots is still available for take-out, and refreshments, through the 19th hole.
    • Our Washrooms and Locker Rooms will remain open unless stricter regulations prohibit this practice.
    • Locker Rooms: Masks are mandatory inside the locker rooms at all times.
    • The washrooms will be open in the locker rooms and will be cleaned and sanitized regularly throughout the day. Sanitizers will also be provided in the locker rooms for members to wipe down their own locker
    • Putting Green (when open): Limited of 5 golfers. Please practice social distancing when using the putting green.

    Arriving at the Club

    PRIORITY 1 – Practice physical distancing. Always stay a minimum of 2 meters or 6 feet apart. Wash your hands often with soap and water for at least 20 seconds. Players must adhere to the current provincial mask mandate in all IGC buildings.

    1. Please try not to arrive more than 20 minutes before your tee time. Please keep in mind that the Pro Shop now closed to the public.

    2. Once you arrive in the parking lot, please follow the direction of all posted signage.

    3. Please change shoes in the parking lot and respect the closed areas of the Clubhouse.

    4. Players will be required to check in at the kiosk set up outside the Pro Shop.

    5. Power Carts

    A. Players can only share a power cart if they are of the same household. Players who are “close-contacts” but do not live in the same household MUST take separate power carts.

    B. Power carts will be available on a “first-come, first-served” basis. We will do our utmost to ensure that all players have the ability to ride a cart, but we cannot guarantee any players’ power carts at this time.

    C. Once you have completed your round, please go directly to the designated “Cart Return” area, remove your clubs.

    6. Driving Range

    A. Driving Range is open – with the limited space available, we are encouraging 1 basket per person for warm-up before your tee time

    B. Practice social distancing at all times- every second stall is closed

    C. Baskets have all been sterilized, once you are finished with your warm-up, please take the basket to the blue bin to be sterilized again

    5. Divots Restaurant is Closed for any dine-in. It is open for take-out and the 19th Hole is open for all players to grab refreshments prior to or during your round.

    • 19th Hole will be open daily from 10:00 AM – 8:00 PM
    • Curb-side pick-up will also be available daily from 11:00 AM – 8:00 PM
    • Weather permitting, the patio will be open for outdoor dining

    6. The Snack Shack (located between Hazelwood 5 & 6 and Spruce 5 & 6) will be open, as well as the washrooms. Please adhere to all social distancing regulations that will be clearly marked when you arrive at the shack. The washrooms will be cleaned and sanitized frequently throughout the day.

    On Course Modifications

    1. Social Distancing practices must be maintained throughout the course of your day. Marshalls will be on course to ensure all groups are adhering to this policy. If you or any member of your group is found to be in violation of this rule, you will be immediately removed from the course with no refund.

    2. Flags must remain in the hole at ALL times. Please do not touch the flagstick. We have installed pool noodles added for easy retrieval of your ball. We also encourage 2-foot gimmies!

    3. Golfers should only touch their own equipment (balls, clubs, tees etc.)

    4. Bunkers will not have any rakes. If you do enter the bunker, please “rake” the area of play with your foot after you have played your shot.

    5. All benches will remain closed and should not be used at any time.

    6. All ball washers and sand buckets have been removed or closed for use from the tee boxes. In order to keep the teeing area in good condition, we ask that you please replace divots when possible.

    7. No handshakes on the 18th green and do not exchange money!

    Consider carrying your own hand sanitizer and use it frequently while at the facility.

    Additional Protocols in Place

    1. Increasing the frequency of cleaning and disinfecting in all Club areas, especially in areas of high use, such as washrooms and door handles.

    2. Placing additional hand sanitizer stations in high traffic, communal areas e.g. entrance to Pro shop, exit from washrooms.

    3. Removing self-service food and beverage stations.

    4. Training employees on safety and sanitary precautions and protocols.

    5. Adding educational signage reminding all golfers and employees to take preventative measures to minimize risk.

    6. Removing non-essential items around the Golf Course and Clubhouse that can be handled by multiple persons.

    7. Encouraging nods or waves instead of handshakes.

    8. Enforcing Physical distancing. Stay a minimum of 2 meters/6ft apart at all times.